Please read this terms of use agreement (hereinafter “Terms”) carefully before using https://www.taxzerone.com (hereinafter “Website”), operated by TaxZerone (hereinafter “We”, “Our”, and “Us”).
By using the website or creating an account with us, you agree to our terms. The customer (hereinafter “You” and “Your”) must be at least 18 years of age and should not use the documents created using our website for any illegal purposes.
Note that we may update or revise these terms from time to time upon notice by any means. Any use of the website after the amendment takes effect constitutes that you accept the changes.
Terms
We are committed to delivering accurate tax calculations for all your documents. However, the accurate tax values depend on the information you provide to us. We are not responsible for accuracy if the information provided by you is incorrect.
The website should be used by business owners, company signatories, and individuals to e-file IRS forms. You confirm that you have the authority to e-file IRS forms.
In case you are not satisfied with our services, you have the right to request a refund. However, your refund will be approved by our team only if you have a valid reason. For more information, you may refer to the Refund Policy section.
We may update prices, discounts, and promotions mentioned on the website without notice. You will be charged the amount that is mentioned on the website at the time of order completion.
We do not make any warranties or representations other than those explicitly mentioned in these terms. The website has not been developed to meet your individual needs.
We only offer support for the services we provide. We recommend contacting us for assistance if you experience any issues regarding our services.
We may provide any notice to you under these terms by sending a message to the email address you have provided to us.
In case of rejected returns, it is the user's responsibility to fix errors in the return and resubmit it to the IRS using TaxZerone.
Failure to comply with terms and conditions and termination
We may terminate your account or deny you services at any time if we find or notice you indulge in activities that violate our terms and conditions. You agree that we can terminate your account, and deny you services, and materials stored on the internet through TaxZerone.
Furthermore, you agree to hold TaxZerone and its affiliates harmless from any claims, liabilities, costs, and expenses, including reasonable attorneys' fees, arising in any way from your use of the website or users of your account.
User conduct on the website
While accessing the website, you agree to not
Restrict other users from accessing the website
Upload, share, or post any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, offensive, or otherwise objectionable information that violates any local, state, national or foreign law, including but not limited to the U.S. laws and regulations
Upload, share, or post any promotional information and advertisements, pyramid schemes, and investment opportunities or schemes that endorse any third-party services
Upload, share, or post any malicious file that may contain virus, trojan horse, worm, or other harmful components
Post, share, and distribute any information available on the website, which is protected by the copyright law, without permission from the owner
Post, share, distribute, and reproduce in any way any component of the website itself or derivative works with respect thereto, as the website is copyrighted as a collective work under U.S. copyright laws.
Furthermore, you agree that we may monitor the website regularly and share the information to comply with law, regulation, or other governmental requests, in order to protect our website and customers. We will not disclose your email messages to anyone unless it is required by the law.
TaxZerone may use ideas, concepts, and techniques available in your private email conversations with us with no obligation, in order to develop and market products.
Refund policy
We offer a 30-day refund policy, meaning you can request for a refund within 30 days of your order completion. However, our team will decide whether to issue a refund or not based on the reason you provide. Please read the following before requesting a refund.
You can request a refund only when:
You have made payment but unable to access your returns
You have made multiple payments for a single order.
Note: Refund will not be processed if your return has been transmitted to the IRS.
Your refund will be processed within 24 to 48 hours from your request and credited to your account in 7 to 10 business days. If you haven't received your refund within the specified time, please check with your bank once and then contact our support team.
Privacy policy
We continuously monitor our systems to serve our customers better. You may refer to our privacy policy for more information.
Should you have any questions about our terms and policies, write to us at support@taxzerone.com.
