Privacy policy - TaxZerone

At TaxZerone, we prioritize your privacy and are committed to protecting it. Please review our privacy policy to understand how we collect, use, and disclose your personal information.

Information We Collect

To provide our services, we collect the following types of information:

• Personally Identifiable Information (PII): This includes your first and last name, date of birth, social security number (SSN), address, phone number, and email address. You should not share the PII of any third parties to which you do not have access.
• Business Information: Includes business name, employer identification number (EIN), and tax amount.
• Individual Information: Includes your name, social security number (SSN), address, spouse information, and tax amount.
• Transaction Information: Includes credit and debit card information, bank account number, and routing number. This information will not be stored in our database.
• Device Information: Includes browser type, operating system, and IP address.
• Third-Party Information: Collected to verify your identity.

How We Collect Your Information

We gather your information through various channels, including:

• Account creation on our website, affiliate sites, and mobile applications
• Direct interactions on our systems
• Subscriptions to newsletters and marketing emails
• Inquiries about our products and services
• Contacting us via chat, phone, and email
• Submitting feedback
• Signing up for contests and surveys
• Third-party services, such as Google Play Services

How We Use Your Information

The information collected is used for purposes including but not limited to:

• Providing our tax filing services
• Offering personalized and improved services based on your interests
• Sending communications related to your orders and for marketing purposes
• Complying with legal obligations

How We Share and Disclose Your Information

We respect your privacy and do not sell your information. We share your information only as described in this policy:

• Internal and External Third Parties: Your information is shared with internal third parties like APIs to provide our services. External third parties, such as payment gateways, will have access to your financial information to process payments. Additionally, your information will be shared with the IRS.
• Government Agencies: Required by law, we share your information with government agencies upon request.
• Third Party Advertisers: We do not share any personally identifiable information, such as phone numbers, opt-outs, consents, or mobile data, with third-party advertisers.

Cookie Policy

We use cookies to remember and understand your preferences based on your activity on our website, and to compile aggregate data about site traffic and interactions. This helps us improve user experience. Disabling cookies may affect the functionality of some features on our website.

Sharing Information with Third Parties

We do not sell or trade your information with any third parties. However, we may share your information with trusted third parties for specific purposes:

• Service Providers: We share information with third-party service providers who perform functions on our behalf, such as payment processing, data analysis, and customer service.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
• Legal Requirements: We may disclose your information to comply with legal obligations, respond to lawful requests from public authorities, including meeting national security or law enforcement requirements, and protect our rights and safety.

Information Security

We implement multiple security measures, including data encryption, to protect your information. Our website is regularly scanned for security threats. Only employees with a reasonable need have access to your personal information, such as our support personnel who need it to assist you.

California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA, which requires us to post a privacy policy on our website explaining the information we collect and how we use it. You have the right to access our website anonymously and will be notified of any changes to this policy.

Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

• Right to Know: Request the personal information we collect about you.
• Right to Request Deletion: Request the permanent deletion of personal information we have collected from you.
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise your CCPA rights, email us at support@taxzerone.com. We will provide the requested information within 45 days. If unable to do so, we will inform you of the delay and when you can expect your data. No additional fee is required to exercise your CCPA rights.

Data Deletion Policy

We value your privacy and are committed to protecting your personal data. This Data Deletion Policy outlines how you can request the deletion of your data and how we handle such requests.

1. User-Initiated Data Deletion

You may request the deletion of your personal data at any time by:

• Logging into your TaxZerone account and delete your data, or
• Contacting our support team via email, phone, or chat with your deletion request.

2. Data Deletion Process

Upon receiving a deletion request:

• We will verify your identity to ensure the security of your data.
• Your data will be permanently deleted from our active databases.
• Backup copies may be retained for a limited period to comply with legal, regulatory, or security requirements.

3. Exceptions

Certain data may not be deleted if:

• It is required to comply with legal or regulatory obligations.
• It is part of an ongoing legal process or investigation.

If you have any questions about our Data Deletion Policy, please contact our support team for assistance.

Changes to the Privacy Policy

We may update this privacy policy periodically. Your continued use of our website after changes are made signifies your acceptance of the new terms.

Contact Us

For any questions about our terms and policies, contact us at support@taxzerone.com.